Privacy Policy
Serena Defense18 SEP 2022
At Serena Defense (referred to as "we", "us", or the "Company"), we are committed to protecting the privacy of our users.
This Policy outlines how we collect, use, disclose, and protect user information specifically for the Serena Defense suite of products. Please note that this policy does not apply to our website or other products.
We may occasionally update this policy, and we encourage you to review it regularly. If any changes are made, we will notify you through email, in-app messaging, or notifications if you have opted-in.
DATA WE DO NOT COLLECT
To ensure transparency, we want to clarify the information we do not collect.
WE DO NOT COLLECT
We do not collect any information on your VPN usage, including the applications, services, or websites you access while connected to our service. Additionally, we do not store or collect your original or server IP address, nor do we collect any DNS queries while using our service.
DATA WE COLLECT
As a provider of internet privacy and security, we prioritize the privacy of our users and strive to be completely transparent with them. We believe that trust is an essential part of the relationship between our users and us, and honesty is crucial in building that trust. To help you understand what information we collect, how we collect it, and why we collect it, we have broken it down into different categories.
ACCOUNT DATA
Registration date (e.g. 2018/09/01), which is automatically collected during account registration.
Subscription status (e.g. 2018/09/01 - 2018/10/01), which is automatically collected when users make a purchase.
The only purpose we collect such information is to provide quality user support
AGGREGATED DATA
Operating system (e.g. iOS 11.3.1-10,000,000), which is collected when the user opens the Serena Defense app.
App version (e.g. Version 6.1_132_432908b), which is collected when the user opens the Serena Defense app.
Daily active users (e.g. 2018/09/01-19,000,000), which is collected when the user opens the Serena Defense app.
User geodemographics (e.g. US-100,000,000), which is provided by the App Store and Google Play Store.
This information helps us to better understand our users and plan for product improvements that will enhance the user experience and satisfaction.
VPN CONNECTION DATA:
Server location (e.g. US-California server 1), which is automatically collected during VPN connection.
Connection time stamp (e.g. Connected@15:30 2018/05/15), which is automatically collected during VPN connection.
Error report (e.g. Error_Userdoesnotallowconfiguration), which is automatically collected when VPN connection fails due to an error.
Network type (e.g. 4G), which is collected by the analytics service provider.
This information is ONLY used for troubleshooting and optimizing the VPN service. It WILL BE PERMANENTLY DELETED from our system within 96 hours.
OTHER INFORMATION
Analytics data (e.g. App crash report, in-app page engagement), which is collected when interacting with Crest Defender.
Advertising data (e.g. iOS ad identifier - IDFA, Android ad master identifier),
The data we collect enable us to evaluate the app's performance and specific features, and also provide essential assistance for our free VPN service. We want to assure you that the information we gather from using Serena Defense is not shared with any third-party advertisers.
If you would like to learn more about our analytics service providers, you can refer to the privacy policy of the relevant provider.
AppMetrica: https://metrica.yandex.com/about/info/privacy-policy
Facebook: https://business.facebook.com/privacy/explanation
Appsflyer: https://www.appsflyer.com/product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
We are fully committed to protecting our users' privacy and have implemented various measures to ensure it, such as:
Restricting access to user data to only relevant teams (e.g. support, accounting)
Permanently deleting VPN connection data from our system 96 hours after it is collected
Regularly reviewing regulations and laws to ensure privacy protection
If you have any questions or privacy-related requests, please don't hesitate to contact us at support@serena-defense.com. Our dedicated team will respond to your inquiries within 48 hours.
COOKIE POLICY
We use cookies on our website to enhance our services, including:
Session cookies, which save your preferences and logins on our site
Google Analytics, which helps us analyze page performance and advertising efficiency. For more information, see the Google Analytics privacy policy at https://policies.google.com/technologies/types.
GDPR COMPLIANCE
Under the General Data Protection Regulation (GDPR), users falling under its jurisdiction are entitled to specific rights regarding their personal data:
You can be aware of what data ID Pro collects as described in this Policy.
You can request a copy of the data we collect from you. However, note that it may take up to 30 days to fulfill.
You have the right to request a correction if any information about you is inaccurate or incomplete.
You have the right to request us to delete your information, but certain payment details may need to be retained for tax purposes.
You have the right to request us to stop processing your personal data.
You can request a copy of the data we collect from you in a common format that may take up to 40 days to fulfill.
You have the right to object to the processing of your personal data, and you should be informed about any profiling or automated decision-making that may be conducted with your data.
CHANGES AND UPDATES TO THIS SERENA DEFENSE PRIVACY POLICY
To ensure that you are aware of any updates to this Policy, please check this page regularly as we may make changes periodically. We will provide the revised Policy through our Service and indicate the date of the latest revision. Your continued use of our Service after the updated Policy has taken effect indicates that you have read, understood, and accepted the current version of this Policy. If any changes made to the Policy significantly affect your rights or responsibilities, we will take reasonable steps to notify you in advance of the change. This could include prominently displaying the updated Policy on our Service, using the contact information you have provided us, or other appropriate means
CONTACT US
Should you have any questions about this Privacy Policy, please reach out to us via support@serena-defense.com